SparkBack

Every business owner knows the pain of a bogus negative review. Whether it’s a plumber getting blasted because a fair quote "offended" someone, or a restaurant getting two stars just because they ran out of sweet tea, it only takes one unreasonable customer to tarnish a perfect 5-star rating. But what if you could stop those unfair reviews before they ever hit the internet?

That’s exactly why we built SparkBack. It acts as an automated buffer for your Google Business Profile. When a happy customer wants to leave a 4 or 5-star review, SparkBack fast-tracks them straight to Google to publish it. But if someone tries to leave a negative review, it gets routed directly to you first. This gives you the chance to address the issue privately and fix it before it ever goes public. Simple in theory, revolutionary in practice. More than 200 businesses have signed on. What we hear most often is the price: owners have wanted a way to protect their reputation for years and had been shut out by tools priced for enterprises. SparkBack is simple to set up, simple to run, and priced for the businesses that actually need it.